Powered by

FAQ's

1. What is Rokkitwear?

Back to Top
  • Rokkitwear has developed a cutting edge, on-line, retail e-commerce platform that is customized and branded specifically for each school to positively promote the school brand 24 hours a day, 365 days a year.
  • Rokkitwear provides best-in class technology and user experience at no cost to the school.
  • Rokkitwear creates a new source of income for schools through the sales of official school logo'd merchandise.
  • More information on Rokkitwear available at http://www.rokkitwear.com or by sending an email to mailto:YOURSCHOOL@ROKKITWEAR.COM

2. How does a school obtain a Rokkitwear store?

Back to Top

3. How is a Rokkitwear store activated?

Back to Top
  • Simply send an email to Rokkitwear at YOURSCHOOL@ROKKITWEAR.COM indicating that you would like your store activated.
  • Upon activation Rokkitwear will send the primary school, team, or organization contact marketing support materials, a website link, and best practices to promote awareness.

4. What are the best practices that a High School should embrace to maximize exposure and the revenue opportunity with a new Rokkitwear store?

Back to Top
  • Promoting awareness and marketing the availability of an "always-on" spirit shop are probably the most important tasks for a school to undertake. The schools with the most success actively promote the availability of their Spirit Shop through numerous communication channels.
  • The first step is to install the Rokkitwear Link on the School website, Athletic site, Booster site, and the District website.
  • The second step is to promote awareness through school and district newsletters, email blasts, and via social media. Schools need to think through the primary way to reach each target market - students, parents, and alumni. Communicate through social media outlets like facebook and twitter for students, email and newsletters for alumni.
  • It is critical to promote awareness both within the school community and to the district at large. District-wide promotion is the one area that deserves the most attention and provides the largest opportunity for generating revenue for the School. Most schools and districts do not have the luxury of serving their community with a bricks and mortar store. Where physical stores are available,there are limitations associated with hours of operation, purchasing inventory to provide a comprehensive selection of style, color, and size options.

5. My school is small and has a limited fan base. Do I need this?

Back to Top
  • Parents, fans and community members, though small in number, will be supporting your school when they purchase custom product with your name/logo. You can promote school pride with a purpose. It costs you nothing to participate and provides a new revenue source – why not participate?

6. Benefits of working with Rokkitwear:

Back to Top
  • Control over your brand and how the school logo's, marks, mascots, insignias, are used
  • Visibility and transparency of all sales and revenue generated for the school
  • Online retail store available 24x7x365
  • Ability to open up additional source of revenue to alumni, friends, and networks
  • No inventory and no order minimums
  • ZERO cost to the school now and in the future
  • No obligation

7. What size should I buy?

Back to Top
  • Please refer to the size chart for product specific sizing information.

8. What is your return policy?

Back to Top
  • Because all Rokkitwear products are customized items created on-demand, we do not accept returns for products ordered through the website or for custom bulk orders. Limited returns for product quality issues.

9. When will my order be shipped?

Back to Top
  • We begin processing your order immediately. Our goal is to have the order shipped within 5 business days from the time of order. Weekends, holidays, and unusually high-order volume periods can sometimes cause delays in the shipping process. If there is an out of stock or back-ordered item, we will notify you ASAP with all details in case you need to make a change to your order.

10. How will my order be shipped?

Back to Top
  • All individual orders are shipped via the United States Postal Service First Class or Priority Mail with tracking information sent to your email address as soon as the shipment happens. If you place a bulk order, your order will be delivered via UPS or FedEx..

11. Why do some items cost more than others?

Back to Top
  • The primary reason for different item costs results from apparel content, fabric weights, and apparel manufacturing process.

12. What forms of payment can I use?

Back to Top
  • Rokkitwear accepts PayPal, American Express, Discover, MasterCard, Visa, and Rokkitwear Gift Cards. If you need to use a Purchase Order (PO),please send an email to customerservice@rokkitwear.com

13. When is my credit card charged?

Back to Top
  • All products are custom produced, so Rokkitwear charges your credit card once the order is placed.

14. Is it safe to use a credit card online in a Rokkitwear Store?

Back to Top
  • Absolutely, yes. Rokkitwear uses the latest secure server software (SSL) that encrypts all payment information. Additionally, payment information is never stored or archived, it is only used through a national payment processor.

15. Will you charge sales tax on my order?

Back to Top
  • Sales tax will be added to all orders shipped to addresses in Ohio.

16. What is a bulk order?

Back to Top
  • A bulk order is an order with a quantity of 6 or more of the same printed or embroidered product ordered directly from your school fan shop. A bulk order can include different sizes, but the product, color, and design must be the same.

17. Who can order in bulk?

Back to Top
  • Anyone can order in bulk. It's perfect for individuals, teams, schools, clubs, and organizations. If you would like to discuss a bulk order or have a special request, please send an email to customerservice@rokkitwear.com

18. What is an E-Flyer?

Back to Top
  • An e-flyer is a way to offer a limited set of products to your team, organization, parents, or school and enjoy discounts off the retail price of the merchandise. If you would like an e-flyer for your team or group, email eflyer@rokkitwear.com

19.How long will it take for my bulk order to be produced?

Back to Top
  • Bulk orders will take 1-2 weeks to be produced.

20.Can I submit artwork for my bulk order?

Back to Top
  • Yes, you can submit artwork for your custom project or bulk order.